Refund policy

🔒 Return & Refund Policy

Order Cancellation

Orders may be canceled within 12 hours of purchase only.
After this period, orders may already be in processing or shipped and cannot be canceled.

Returns & Exchanges

Due to the nature of our products and fulfillment process, Chicora does not accept returns or exchanges based on customer preference, including but not limited to:

Change of mind
Incorrect size, color, or model selected
Items no longer needed
Items found elsewhere at a different price

Please review product details carefully before placing your order.

Valid Exceptions (Strictly Limited)

Replacements or refunds are considered only for verified cases of:

Wrong item received
Item damaged during transit
Defective or non-functional product
Missing parts upon arrival

All claims must be submitted within 7 days of delivery and must include:

Order number
Clear photo or video evidence
Name and email used at checkout

⚠️ Claims submitted without sufficient evidence or outside the 7-day window will not be approved.

Return Shipping Responsibility

For approved returns involving oversized or heavy items such as furniture or rugs:

Customers are responsible for all return shipping costs
Original shipping fees are non-refundable
Any return sent without prior authorization will be refused

Chicora does not provide prepaid return labels.

Resolution Process

A replacement will be offered first when available
Refunds are issued only if a replacement is unavailable
Approved refunds are processed to the original payment method within 3–7 business days